Graymanship Quotes

“Laws and policies are generalizations applied to specific situations, which don't exist but are, rather, constructed differently by partcipants. So laws and policies operate not as algorithms but as heuristics, which provide us no escape from the task of choosing between options and hearing the responsibility for that choice and its consequences. Imperfections in generalizations are not caused by human error...they are built into the impossible attempt to make general statements fit diverse, specific situations.”
― Bob Eddy, Graymanship: The Management of Organizational Imperfection