CRM at the Speed of Light Quotes

“They’re like Generation X on steroids. They walk in with high expectations for themselves, their employer, their boss. If you thought you saw a clash when Generation X came into the workplace—that was the fake punch. The haymaker is coming now.”
― Paul Greenberg, CRM at the Speed of Light: CRM 2.0 Strategies, Tools, and Techniques for Engaging Your Customers

“Generation Y is the first generation to spend more time on the Net than watching TV, with 10.6 hours per week watching TV and 12.2 hours surfing the Web.”
― Paul Greenberg, CRM at the Speed of Light: CRM 2.0 Strategies, Tools, and Techniques for Engaging Your Customers