Robert’s Reviews > Crucial Conversations: Tools for Talking When Stakes are High > Status Update

Looking for conditions where the trout is, you wont be able to see the fish, just the conditions. Like conversation.

We act in self-defeating ways. In our doped-up, dumbed-down state, the strategies we choose for dealing with our crucial conversations are perfectly designed to keep us from what we actually want. We're our own worst enemies (Pg 6)

When conversations become crucial you'll resort to the forms of communication that you've grown up with - debate, silent treatment, manipulation, and so on. (pg. 28)