Carrie Schultz’s Reviews > Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior, Second Edition > Status Update

Tons of great, clear and concise tips breaking down the anatomy of an "accountability conversation" - basically any time you need to talk to someone when there's a gap between what you expect and what they are delivering. WI feel like I can use these concepts in my relationships both professional and personal. I think it's a must read for anyone who commonly feels frustrated at the end of many of their discussions