Sarabeth Rose’s Reviews > How to Win Friends & Influence People > Status Update

"Instead of condemning people, let’s try to understand them. Let’s try to figure out why they do what they do. That’s a lot more profitable and intriguing than criticism; and it breeds sympathy, tolerance and kindness."

Carnegie, Dale (2010-08-24). How To Win Friends and Influence People (p. 18). Simon & Schuster. Kindle Edition.