Baher’s Reviews > Creativity, Inc.: Overcoming the Unseen Forces That Stand in the Way of True Inspiration > Status Update

Each group, then, is trying to do the right thing, but they’re pulling in different directions. If any one of those groups “wins,” we lose.

The Beast is a glutton but also a valuable motivator. The Baby is so pure and unsullied, so full of potential, but it’s also needy and unpredictable and can keep you up at night. The key is for your Beast and your Babies to coexist peacefully, and that requires that you keep various forces in balance.

Our job is to protect our babies from being judged too quickly. Our job is to protect the new.

Rather than trying to prevent all errors, we should assume, as is almost always the case, that our people’s intentions are good and that they want to solve problems. Give them responsibility, let the mistakes happen, and let people fix them. If there is fear, there is a reason—our job is to find the reason and to remedy it. Management’s job is not to prevent risk but to build the ability to recover.

You needed to show your people that you meant it when you said that while efficiency was a goal, quality was the goal. More and more, I saw that by putting people first—not just saying that we did, but proving that we did by the actions we took—we were protecting that culture....