Jen’s Reviews > Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior, Second Edition > Status Update

By the end of the preface, I was hooked. But definitely not until the end.. of the preface was I hooked.. :)
I'm now part way into chapter one and am wished every human would read this book. How much money it would save companies, how many important yet boring relationships could be improved, etc.