“Business, like life, is all about how you make people feel. It’s that simple, and it’s that hard.”
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“Policies are nothing more than guidelines to be broken for the benefit of our guests. We’re here to give the guests what they want, period.”
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“My appreciation of the power of hospitality and my desire to harness it have been the greatest contributors to whatever success my restaurants and businesses have had. I’ve learned how crucially important it is to put hospitality to work, first for the people who work for me and subsequently for all the other people and stakeholders who are in any way affected by our business—in descending order, our guests, community, suppliers, and investors. I call this way of setting priorities “enlightened hospitality.” It stands some more traditional business approaches on their head, but it’s the foundation of every business decision and every success we’ve had.”
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Deborah’s 2025 Year in Books
Take a look at Deborah’s Year in Books, including some fun facts about their reading.
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