Tim

“The marginal gains approach is not just about mechanistic iteration. You need judgment and creativity to determine how to find solutions to what the data is telling you, but those judgments, in turn, are tested as part of the next optimization loop. Creativity not guided by a feedback mechanism is little more than white noise. Success is a complex interplay between creativity and measurement, the two operating together, the two sides of the optimization loop.”
― Matthew Syed, Black Box Thinking: Why Some People Never Learn from Their Mistakes - But Some Do

“As Duflo puts it: “It is possible to make significant progress against the biggest problem in the world through the accumulation of a set of small steps, each well thought out, carefully tested, and judiciously implemented.”
― Matthew Syed, Black Box Thinking: Why Some People Never Learn from Their Mistakes - But Some Do

“Proper investigation achieves two things: it reveals a crucial learning opportunity, which means that the systemic problem can be fixed, leading to meaningful evolution. But it has a cultural consequence too: professionals will feel empowered to be open about honest mistakes, along with other vital information, because they know that they will not be unfairly penalized—thus driving evolution still further. In short, we have to engage with the complexity of the world if we are to learn from it; we have to resist the hardwired tendency to blame instantly, and look deeper into the factors surrounding error if we are going to figure out what really happened and thus create a culture based upon openness and honesty rather than defensiveness and back-covering.”
― Matthew Syed, Black Box Thinking: Why Some People Never Learn from Their Mistakes - But Some Do

“Success is not just dependent on before-the-event reasoning, it is also about after-the-trigger adaptation.”
― Matthew Syed, Black Box Thinking: Growth Mindset and the Secrets of High Performance