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Mark Levy

Goodreads Author

Member Since

June 2010

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https://www.goodreads.com/maxxo1

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Mark Levy's Blog

Is Your AI Being Scammed by Your Customers?

Start every workday smarter with CX AI news, tools, and data. Become the go-to person on your team for what’s next.

📅 December 1, 2025 | ⏱️ 4 min read

Good morning.

A lot of leaders are worried about their AI hallucinating. But the real danger right now might be that your AI is too trusting. Today we’re looking at a disturbing new trend where customers are using their own AI to weaponize your su

Combine Editions
Mark Levy’s books

Average rating: 5.0 · 4 ratings · 1 review · 3 distinct works

	The Accountability Team Handbook: A Powerful Approach to Achieving Your Goals it was amazing 5.00 avg rating — 4 ratings — 3 editions	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
	365 Days of Accountability: Daily thoughts for inspiration and motivation on your journey to success 0.00 avg rating — 0 ratings — 2 editions	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
	The Psychology of CX 101: Master The Hidden Drivers Of Customer Behavior 0.00 avg rating — 0 ratings — 3 editions	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars

* Note: these are all the books on Goodreads for this author. To add more, click here.

Mark is Currently Reading

Mark is currently reading

The Salzburg Executioner

by L.A. Fatzinger (Goodreads Author)

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Nov 22, 2025 03:30PM

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The Experience Performance System

by Zack Hamilton

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Nov 22, 2025 03:26PM

Mark is currently reading

The Psychology of CX 101: Master The Hidden Drivers Of Customer Behavior

by Mark Levy (Goodreads Author)

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Sep 23, 2025 06:32AM

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Mark’s Recent Updates

Mark Levy wrote a new blog post Is Your AI Being Scammed by Your Customers? Start every workday smarter with CX AI news, tools, and data. Become the go-to person on your team for what’s next.📅 December 1, 2025 \| ⏱️ 4 min read Read more of this blog post »
Dec 01, 2025 06:23AM · like
Mark is currently reading The Salzburg Executioner by L.A. Fatzinger (Goodreads Author)	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
Nov 22, 2025 03:30PM · like
Mark is currently reading The Experience Performance System by Zack Hamilton	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
Nov 22, 2025 03:26PM · like · preview book See a Problem? We’d love your help. Let us know what’s wrong with this preview of The Experience Performance System by Zack Hamilton. Problem: Details (if other): Thanks for telling us about the problem. Not the book you’re looking for? Preview — The Experience Performance System by Zack Hamilton <iframe sandbox id="wrongBookKindlePreviewScreen">
Mark made a comment in the group Goodreads Librarians Group — Misattribution of Author to my Book topic " The Psychology of CX 101: Master The Hidden Drivers Of Customer Behavior The Psychology of CX 101: Master The Hidden Drivers Of Customer Behavior Mis at ...more "
Oct 08, 2025 06:59AM
Mark finished reading The CX Imperative: Five Strategic Practices for Renewal of the Customer-Centered Enterprise by Mark Fithian	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
Sep 23, 2025 12:05PM · like
Mark is currently reading The Psychology of CX 101: Master The Hidden Drivers Of Customer Behavior by Mark Levy (Goodreads Author)	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
Sep 23, 2025 06:32AM · like
Mark is currently reading Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect by Will Guidara	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
Jul 18, 2025 07:16AM · like · preview book See a Problem? We’d love your help. Let us know what’s wrong with this preview of Unreasonable Hospitality by Will Guidara. Problem: Details (if other): Thanks for telling us about the problem. Not the book you’re looking for? Preview — Unreasonable Hospitality by Will Guidara <iframe sandbox id="wrongBookKindlePreviewScreen">
Mark is currently reading The Armor of Light (Kingsbridge, #4) by Ken Follett (Goodreads Author)	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
Oct 05, 2024 06:26PM · like · preview book See a Problem? We’d love your help. Let us know what’s wrong with this preview of The Armor of Light by Ken Follett. Problem: Details (if other): Thanks for telling us about the problem. Not the book you’re looking for? Preview — The Armor of Light by Ken Follett <iframe sandbox id="wrongBookKindlePreviewScreen">
Mark rated a book it was amazing Blank by Zibby Owens (Goodreads Author)	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
Apr 20, 2024 03:49PM · like · preview book See a Problem? We’d love your help. Let us know what’s wrong with this preview of Blank by Zibby Owens. Problem: Details (if other): Thanks for telling us about the problem. Not the book you’re looking for? Preview — Blank by Zibby Owens <iframe sandbox id="wrongBookKindlePreviewScreen">