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Returning Audible books!
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message 101:
by
Jamie
(new)
Aug 23, 2012 01:05PM
I was wondering if there is a place in Audible where you can view your returns. I am thinking about buying a book and can't remember if it is the same one I have returned.
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Unfortunately, the last time I looked, the books I'd returned were marked "eligible" although right afterwards that'd been "gray'ed out" (no more return link).
The only thing that worked for me was rating them badly, but they're still in my library. Oh well, I suppose!
It doesn't seem they have the bugs out of this return thing quite yet.
I bought a book yesterday, then today realized that I had it in CD form, so I asked to return the Audible book. No problem; it's not in my Library now, and my credit is back.
John wrote: "There have been some books where the "sample" consists of an introduction to the book read by someone other than the actual narrator."Hopefully this is something they will realize and correct. I know with downloading music from itunes in the past I had that problem...if a song had a long intro that was nothing like the rest of the song, it really misrepresents the whole thing, whereas if the sample comes from the chorus, you know what you're getting into. Hopefully they put better actual samples out in the future.
Does this happen with a book that has a prologue that reads very differently from the rest of the story? I found the prologue of Game of Thrones to be very different from the tone of the rest of the book, so I might not have read it had that been my only sample. But I guess we're really just listening for the voice of the narrator, not necessarily the tone of the book?
Rare, but I can think of a couple of books where authors narrated their own introductions, with the actual (professional) narrator kicking in at Chapter One. I have also run across a book where the short sample began with quite a bit of music (if not the whole sample).
I've returned two books to Audible and they couldn't have been nicer about it. The first one because the narrator read it with a thick old English accent (circa 1610) that honestly, I only "got" every tenth word.
The second one was so poorly narrated in such a flat, boring voice with constant mispronounced words that it was almost funny. I was amazed that someone somewhere had found this recording acceptable enough to release to the general public...for sale.
Chiming in to say that I just called to return a book, which was refunded immediately without any reason needed whatsoever. However, during the conversation I mentioned that I had been motivated to call now as the one-year purchase anniversary is coming up, to which the rep replied that there is no such restriction at all; he was quite adamant about it.
I also return books. I send an email and within an hour my credit is returned. I think Audible is fantastic! They are always polite and helpful.
John wrote: "However, during the conversation I mentioned that I had been motivated to call now as the one-year purchase anniversary is coming up, to which the rep replied that there is no such restriction at all; he was quite adamant about it."So even though my account page doesn't indicate that older purchases are "eligible" for return, Audible will still take them back? That's nice to know - I have a book just outside the 1 year purchase window I'd like to return.
John wrote: "Chiming in to say that I just called to return a book, which was refunded immediately without any reason needed whatsoever. However, during the conversation I mentioned that I had been motivated to..."It seems they vary in what they are adamant about: one guy offered me a credit (meaning the cash equivalent) on my Audible account, which was great with me. The next guy said that was impossible, he *had* to refund my debit card for the $4.95. Then he offered me a book credit on my account to make up for refusing to give me $4.95 I would have spent with them anyway.
So, who knows. I only returned the last one because it was absolutely horrible (the book itself, not the audio)and I only lasted about a half hour--couldn't believe it had gotten rave reviews.
I think they're still going with the original (software) design on returns, where books lose their "eligible" link after a year, but if a customer contacts them by phone or mail about that: don't argue, just refund it.
When I first saw this, I was nervous about it. I wanted to return two books, but I only returned one because I was afraid they would think I'm taking advantage. Then I wondering how many people will take advantage and how long this will last.I didn't read either of these books and I regretted buying them, but they don't know that. For all they know, I'm reading books and returning them. I'm probably over thinking it. I'm sure they have things in place to monitor this.
After reading through this thread, I feel a little better about doing it, so I'm going to go return a couple that I never read and know I'll never read. It's only a couple, so I need to stop being so paranoid. lol
As I understand it, after the first couple of returns, you have to call and request a company rep return them for you, and presumably they give your returns history a quick once-over before doing so. The Amazon Kindle store seems to be equally nice about such transactions also.
Joy wrote: "I returned a book yesterday but can't tell if I got my $. I used part of my audible $10 credit for it, but did they credit my card? I will check details in my card tomorrow to find out."I think that they refund whatever form of payment you used (if you used a credit, you get a credit refunded; if you paid in cash, you get a refund to your credit card) so I think that you will get credit on your account rather than to your credit card...
You should have been refunded the credit dollars.
