Conversations on Website Conversion discussion
So What?
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Chapter 7 Winging It Vs. Orchestration
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The one that I needed to hear was the emphasis on planning. I really admire people who are great story tellers, actors or people with great public speaking skills. I often forget that it is a skill/craft that they must continually work on, plan and practice. It was a great reminder that if I put in the effort I too can give a great presentation.


Another idea presented in this chapter is about big-picture thinking. The visual presented (30,000-foot level versus Sea-level) makes it easier to see the big picture. You can start with big, broad questions (the 30,000-foot ones), then move down into more particulars until you get to the nitty-gritty sea-level question. This format helps to convey your interest in the customer’s needs and wants, and it shows that you are putting them above you own interest in a quick sale. When you start with questions about their needs (like the script on page 82), they are more likely to respond positively to the sea-level questions.
The three take-away ideas this chapter were all rather different. Which one did you need to hear the most? Which did you like best?