one star reviews at top of review list? Why?

[Charlene]

I have a one star review. I take that in stride as all authors must. However the one star review with derogatory comments sits right at the top of my list of reviews for my memoir My Impossible Life trauma travel & transcendence. Why put this at the top? I've had other reviews since the one star, (all my other reviews are 4 and 5 stars) but this one stands out. What is the policy on this?
Thank you.

[Emily]

Librarians are not employees of Goodreads and cannot assist with reviews or ratings. You will need to contact Support (link in Group's description).

[Carol She's So Novel꧁꧂]

Charlene wrote: "I have a one star review. I take that in stride as all authors must. However the one star review with derogatory comments sits right at the top of my list of reviews for my memoir My Impossible Lif..."

Hi Charlene

I took a look & for me the one star review isn't showing at the top. If you are seeing that on your dashboard you & staff are the only ones who see that. I have removed the editor as editors aren't listed on these sorts of books - only on anthologies, etc.

As Emily says, if you want to discuss review policies please contact Support. :)

[Charlene]

Emily wrote: "Librarians are not employees of Goodreads and cannot assist with reviews or ratings. You will need to contact Support (link in Group's description)."


Thank you so much EMily. Will do!