Goodreads Librarians Group discussion

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Questions (not edit requests) > Question about reviews

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message 1: by Jessica (new)

Jessica Lewis | 6 comments Hi! I just joined Goodreads and announced my new book two days ago, so I am still figuring things out.

However, I do have a question about my profile. I claimed my author account today, but it's saying my newly announced, unpublished book has an average of 4.48 rating, 151 ratings, and 16 reviews. I have no option to click on the ratings or reviews, but when I go to the actual book, it has one rating and one review. Is this a mistake of some kind? I worry there was some sort of mix up; there are a lot of Jessica Lewis-es out there! Thanks for your hep!

-Jessica


message 2: by Scott (new)

Scott | 9028 comments This is not a librarian issue; you should ask in the Help section or contact support.


message 3: by Jessica (new)

Jessica Lewis | 6 comments Ah, thank you! Hopefully I'll find some answers!


Carol She's So Novel꧁꧂  | 2318 comments Jessica wrote: "Hi! I just joined Goodreads and announced my new book two days ago, so I am still figuring things out.

However, I do have a question about my profile. I claimed my author account today, but it's ..."


Hi Jessica
I am only seeing one untitled book with one rating and almost no details. To be honest I am surprised you have been given an author profile. If you are seeing something different please use the contact us link at the top of this group.


message 5: by Scott (new)

Scott | 9028 comments It does say

Average rating: 4.48 · 151 ratings · 16 reviews · 1 distinct work

on her profile, but the book page itself looks fine. (I didn't count but the "16 reviews" probably refers to the adds.)


message 6: by lethe (new)

lethe | 16359 comments Jessica wrote: "I claimed my author account today, but it's saying my newly announced, unpublished book has an average of 4.48 rating, 151 ratings, and 16 reviews. I have no option to click on the ratings or reviews, but when I go to the actual book, it has one rating and one review. Is this a mistake of some kind? I worry there was some sort of mix up; there are a lot of Jessica Lewis-es out there!"

I think this is a caching issue. Since your profile had to be disambiguated from other authors with the same name, the ratings at the top of the page belong to books by others.

The ratings should correct themselves within a day or two.


message 7: by Jessica (new)

Jessica Lewis | 6 comments I sent a support email. I just worry a fellow Jessica is missing their account!


message 8: by Jessica (new)

Jessica Lewis | 6 comments Oh, thank you Lethe!! I'll check back in a few days :)


message 9: by Scott (new)

Scott | 9028 comments Oh yeah, that makes sense.


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