Audiobooks discussion
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I noticed that I can't open my wish list on my lap top or desk top. I can open it in Kindle but it's not easy to scroll through the books like it was on the lap top.
I do not like the new format either.In another thread I have brought to others attention that our rating of audiobooks are sometimes altered. I have noted this when I tried to make the performance rating is higher than the story or overall rating.
I dislike that now when you move a book to your basket and then move it back to the wish list it is no longer put at the top of the wishlist, but back into its old placement. The old system was useful in prioritizing which books you want to choose first.
The one thing we all want, to be able to search for a particular narrator among our library books, is still not possible!
Audible.uk has not installed the new format and I am very glad. I am a member at both places and more and more often I prefer the UK version.
NOW, if you buy two books for one credit, if you want to return one and get your credit back you must also return the other book. It didn't use to be like this. It is not like this at Audible.uk.
I see no improvements whatsoever. I am an extremely good customer.
Mel wrote: "Apparently Audible has changed their format. I've had problems ever since the change and was wondering about some of the decisions. I can't vote anymore on whether or not a review is helpful; I can..."I totally agree. What is going on??... what happened to the top reviewer choice?? Who do we complain to? Now I am reading reviews of people that have rated 2 or 15 books max. I want to read what avid readers think!!
✨Susan✨ wrote: "Mel wrote: "Apparently Audible has changed their format. I've had problems ever since the change and was wondering about some of the decisions. I can't vote anymore on whether or not a review is he..."Exactly! I don't find anything informative with a review that just claims "this book is great!" It isn't a very well thought out format. It makes me wonder who they are listening to.
The new format is less accessible and much harder to navigate. I don't mind change if it improves things, but few of the changes improve anything... but they do make some things worse.I agree about the Wish List mentioned above. While I like having the sample and a delete function right there at each title, it is ten times harder for me to navigate the page using my screen-reader. I expect to use my Wish List less often now.
I hadn’t even noticed the Wish List problem! I’m writing mine on a pad of paper by my computer now. Hopefully these are just bugs Audible didn’t foresee and will fix. The community feel prior to this new format was something I valued. I like getting the Editor’s input, but then I read how few books most of them have read and was shocked! They have amazing customers that read all kinds of books. I’d love to hear from more of those people.
About reviewers, under Listener Page, you can see top reviewers and choose to follow them. I get an email when one of them has reviewed something. I look through a bunch of their reviews to see if their tastes are similar to mine before I choose to follow them. A few of them seem to have stopped reviewing, so then I drop them. Otherwise for reviews by listeners in general, I try to look through a number of them to see what was liked of disliked. Sometimes it is silly, in my opinion, like "I hate stories told in the first person" or "the book jumped around in time", things that wouldn't stop me, or even "the character was whiny" - I think whiny characters are realistic as most of are whiny a lot of the time!. But if a lot of people just find it dull or especially if the narration is bad, I'll pass. Or if it seems unnecessarily violent and grim (I'm not opposed to violence if it serves the story but there are limits.) I'm amazed that some people actually follow me, so I feel obliged to review most of the books I listen to.
Robin wrote: "About reviewers, under Listener Page, you can see top reviewers and choose to follow them. I get an email when one of them has reviewed something. I look through a bunch of their reviews to see if ..."I've never thought of reviewing as an obligation to followers, but I think that's an interesting way to look at it -- I like getting a new view that broadens my views! Thanks for such insight. I have just over 7600 followers and I wish they actually followed my reviews so I felt like there was reason to be writing. I've cut back since the votes have gone down, thinking that members didn't want to hear what I had to say anymore. I enjoy the process, but wonder if it is worth the time I put in. Thanks again for posting...I'm going to look for you on Audible!
I too am really curious why they are de-emphasizing reviews. I used to like to see the highlighted reviews when I was browsing in the genres.Do I understand from the above that they are not weighting the more highly rated reviews so they are on top? is that a recent change?
Emily wrote: "I too am really curious why they are de-emphasizing reviews. I used to like to see the highlighted reviews when I was browsing in the genres.Do I understand from the above that they are not weight..."
For reviews there is still a "sort By:" function. You can choose Most Helpful or Most Recent. You can also choose Audible versus Amazon reviews. Audible and Most Helpful seem to be defaults unless you've selected something else... or there aren't any Audible reviews. The next time you go to any book's page the selection of the kind of review you want appears to remain the last one selected.
My page doesn’t show any difference between *most helpful* and *most recent* even when I switch the choices. Most helpful ends up being the review most accessible whenever a reader looks at the reviews instead of the review that is actually most helpful. It ends up meaning quantity over quality. Theoretically, if you post “OMG! I loved it!” At the time when the most people are looking at reviews...your review will be *Most Helpful.* Hmmmmmmm
Mel wrote: "My page doesn’t show any difference between *most helpful* and *most recent* even when I switch the choices. Most helpful ends up being the review most accessible whenever a reader looks at the rev..."The several pages I checked did show different reviews when I toggled between Most Helpful and Most Recent. How they determine what is Most Helpful seems to be on a percentage basis between votes for Helpful vs total number of votes. The earliest reviews may have the most votes but will have accumulated enough Unhelpful votes to drive down the percentage. It does seem that a review has to cross some threshold number of votes to be Most Helpful even if it is 100%--1 out of 1 Helpful votes is 100% but doesn't show up ahead of 9 of 10, for example.
Mel wrote: "Robin wrote: "About reviewers, under Listener Page, you can see top reviewers and choose to follow them. I get an email when one of them has reviewed something. I look through a bunch of their revi..."wow! 7600 followers, I'll have to look for you. I usually forget to mark if a review is helpful. I should do that more, as they often make a difference, whether in buying or passing up a book.
When I am considering an audiobook I find you get more comprehensive reviews about the book's content at GR. Some of us who write reviews here at GR do speak of the narration too. I do b/c I want too keep track of the narrators for future audiobook listening. You also get an idea of the quality of narration by the performance rating at Audible. After checking out GR, If I am still interested I then glance through the "most helpful" Audible reviews for information about the narration.
I also check the Audible reviews on comments about the quality of the sound (e.g. flaws/missing parts). It doesn't happen often, luckily, but it's such an annoying thing in an audio book.
hello@audiblerange.com is where we can go to leave input and comments. Maybe if enough of us post they will bring back the "top reviewer" tab!! I personally want to hear from those that review many books in many genres over those that review only a few and only in the genre of that book. Please take the time to leave a short request to bring back something many of us use.
Your welcome Chrissie. I am just now experiencing how I could definitely use the "top reviewers" tab. Half of the reviews say one thing, half say something else. All have only a few reviews. Top reviewers would have helped me to choose. Argh😖
✨Susan✨ wrote: "hello@audiblerange.com is where we can go to leave input and comments. Maybe if enough of us post they will bring back the "top reviewer" tab!! I personally want to hear from those that review many..."Thank you, Susan!
I had not noticed any change myself, so thanks for bringing this to the group's attention.
John wrote: "I had not noticed any change myself, so thanks for bringing this to the group's attention."Your welcome, John, and thank you for looking in.
I almost exclusively use my phone for Audible-related stuff these days, with the only major exception being to paste my GR review there as well, if applicable (pasting on the phone is a real pain for me).
What happened to the "see your review" option when you bring up a book that is in your library? Sheesh, the further I get into this format change the harder it gets to navigate. NOT an upgrade for users!
✨Susan✨ wrote: "What happened to the "see your review" option when you bring up a book that is in your library? Sheesh, the further I get into this format change the harder it gets to navigate. NOT an upgrade for ..."Try going to you listener page. I found one of my reviews on the last page of pages and pages of reviews...the first review had 9 out of 14 likes; mine had 32 out of 35 but it was still buried. I can’t find any of my old friends and their reviews🧐🙁. I still can’t vote, and when I can my vote doesn’t show up. I can’t make sense of it.
What???....what a mess. I know I could find my reviews there but what a pain to have to navigate. They took out all of our useful tools.
One thing that I do find a plus is that it's much easier to delete items from my wishlist, which used to be a pain but is now pretty much instantaneous.
I agree, John, deleting is easier... and I've had to delete a bunch from my WL because, while I can view up to 50 items per page, now I can't go to Page 2! Maybe it's a cosmic way of forcing me to have 50 items or less on my Wish List. :(
My WishList looks different, very white-space. But I've been able to go to page 2,3,and 4. And the series name/link, which used to be in a separate column, is now highlighted under the book title. Took a bit for me to find that. My Library so far looks the same; good thing, I've got 50+++ pages of books.
CatBookMom, the reason I can't go to Page 2 is because my screen-reading program doesn't show it as an actual link and clicking on it does nothing. It's an accessibility issue that has plagued me for BOGO sales and some links on the book pages. I have yet to find an answer for the problem, though I'm still looking, and would b happy for any hints others might have.
Mel wrote: "Apparently Audible has changed their format. I've had problems ever since the change and was wondering about some of the decisions. I can't vote anymore on whether or not a review is helpful; I can..." We have forwarded your concerns about the new format to our team. It seems like in your case the issues your are experiencing may be a technical issue related to your browser. We'd love to see if we can help. Reach out to us via email at social-support@audible.com and we can look into this for you. ^ML
This thread has made me realize how little I actually use the website. I don’t even use the wishlist much since I’ve been using the wishlist feature in Overdrive.
Penelope wrote: "I noticed that I can't open my wish list on my lap top or desk top. I can open it in Kindle but it's not easy to scroll through the books like it was on the lap top." We'd love to look into this for you. Send an email to social-support@audible.com and we would be happy to assist with getting your Wishlist to load on your laptop. ^ML
Chrissie wrote: "I do not like the new format either.In another thread I have brought to others attention that our rating of audiobooks are sometimes altered. I have noted this when I tried to make the performanc..." Thank you for your feedback. We have forwarded your concerns to our team. ^ML
Mel wrote: "✨Susan✨ wrote: "hello@audiblerange.com is where we can go to leave input and comments. Maybe if enough of us post they will bring back the "top reviewer" tab!! I personally want to hear from those ..." We've heard your feedback and have passed your concerns onto our team. You can also reach out to us at social-support@audible.com if you have anything else you'd like to share or if you need any assistance. ^ML
Jeanie wrote: "The new format is less accessible and much harder to navigate. I don't mind change if it improves things, but few of the changes improve anything... but they do make some things worse.I agree abo..." Thank you for your feedback. We have passed on your concerns about the Wishlist being harder to navigate with a Screen Reader to our team. ^ML
My issues are not with my browser according to your technical support team that worked with me on 4 different incidents. I have received many “we will look into this issue; we have passed this information on to our Audible team” replies in the past with no follow up. Hopefully this will be addressed with the many Audible members voicing concerns. I looked through the reviews again this morning and am still getting pages of no ratings or 1 out of one ratings that I have to go through to see higher rated reviews. Would sincerely like to see Top Reviewer option reinstated.
THANK YOU to Audible members that have taken the time to share their experiences with Audible and their new format! I love audiobooks, and have also enjoyed their original series of productions that are only available through their site. This format change has been a disruption in one of my favorite pleasures! I believe their intention was to improve the site and hope they listen to customers and realize they need to take this *new & improved* version back to the drawing board.
Audible.com wrote: "Jeanie wrote: "The new format is less accessible and much harder to navigate. I don't mind change if it improves things, but few of the changes improve anything... but they do make some things wors..."Thank you, Audible, for paying attention and passing on our concerns. It's nice to know someone out there is listening. Now, if you can just get me a link that works during BOGO sales so I can actually make those multiple impulse purchases... ;)
Jeanie wrote: "Audible.com wrote: "Jeanie wrote: "The new format is less accessible and much harder to navigate. I don't mind change if it improves things, but few of the changes improve anything... but they do m..."LOL Jeanie! That's one you're better off without ;-)
I recently voiced my request for Audible to return the "Top Reviewers" tab as well as a few of my other minor frustrations to the email: greatideas@audible.com. Hopefully this will provide another place within Audible for some of you to articulate frustrations of your own.
While I'm at it...I miss the scrolling feature *Who is reading what list.* It gave me suggestions I never would have thought of.