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Customer Centricity Books
Showing 1-18 of 18
The Experience-Centric Organization: How to Win Through Customer Experience (Paperback)
by (shelved 2 times as customer-centricity)
avg rating 4.21 — 24 ratings — published
The Customer Centricity Playbook: Implement a Winning Strategy Driven by Customer Lifetime Value (Kindle Edition)
by (shelved 2 times as customer-centricity)
avg rating 3.77 — 310 ratings — published
Customer Centricity: Focus on the Right Customers for Strategic Advantage (Wharton Executive Essentials)
by (shelved 2 times as customer-centricity)
avg rating 3.65 — 623 ratings — published 2012
Outside In: The Power of Putting Customers at the Center of Your Business (Hardcover)
by (shelved 1 time as customer-centricity)
avg rating 3.93 — 824 ratings — published 2012
Customer Experience 3.0: High-Profit Strategies in the Age of Techno Service (Hardcover)
by (shelved 1 time as customer-centricity)
avg rating 3.64 — 98 ratings — published 2014
Inducing Customer Centricity (Kindle Edition)
by (shelved 1 time as customer-centricity)
avg rating 0.0 — 0 ratings — published
The Customer Experience Playbook: A practical guide for Customer Experience leaders (Paperback)
by (shelved 1 time as customer-centricity)
avg rating 3.50 — 4 ratings — published
Primer on Customer Centricity: A Comprehensive Guide on Customer Centricity (Kindle Edition)
by (shelved 1 time as customer-centricity)
avg rating 0.0 — 0 ratings — published
Customer Centricity: Why It Is Critical to Your Business and How to Measure It (Kindle Edition)
by (shelved 1 time as customer-centricity)
avg rating 3.50 — 2 ratings — published
The Cult of the Service Excellence: How to Build a Truly Customer Centric Culture (Paperback)
by (shelved 1 time as customer-centricity)
avg rating 4.27 — 11 ratings — published
Customer Innovation: Customer-centric Strategy for Enduring Growth (Kindle Edition)
by (shelved 1 time as customer-centricity)
avg rating 3.63 — 19 ratings — published 2014
Customers Inside, Customers Outside: Designing and Succeeding With Enterprise Customer-Centricity Concepts, Practices, and Applications (Marketing Strategy Collection)
by (shelved 1 time as customer-centricity)
avg rating 5.00 — 2 ratings — published 2014
It Only Looks Like Magic: The Power of Big Data and Customer-Centric Digital Analytics (Kindle Edition)
by (shelved 1 time as customer-centricity)
avg rating 4.00 — 5 ratings — published 2013
So You Want to Be Customer Centric?: A pragmatic guide to customer experience management (Kindle Edition)
by (shelved 1 time as customer-centricity)
avg rating 3.71 — 7 ratings — published 2011
Using Information to Develop a Culture of Customer Centricity: Customer Centricity, Analytics, and Information Utilization (Kindle Edition)
by (shelved 1 time as customer-centricity)
avg rating 4.00 — 1 rating — published 2013
5 Steps to Customer Centricity (Paperback)
by (shelved 1 time as customer-centricity)
avg rating 5.00 — 2 ratings — published 2012
Web Analytics 2.0: The Art of Online Accountability and Science of Customer Centricity (Paperback)
by (shelved 1 time as customer-centricity)
avg rating 4.13 — 1,523 ratings — published 2009
Shift: Innovation that Disrupts Markets, Topples Giants and Makes You #1 (Kindle Edition)
by (shelved 1 time as customer-centricity)
avg rating 0.0 — 0 ratings — published 2013
“There may be customers without brands, but there are no brands without customers.”
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