Marcin > Marcin's Quotes

“The theme of this book is that the key to professional success is not just technical mastery of one’s discipline (which is, of course, essential), but also the ability to work with clients in such a way as to earn their trust and gain their confidence.”
― David H. Maister, The Trusted Advisor: 20th Anniversary Edition

“I will answer your questions, directly and truthfully, even if it means losing a chance at your business.”
― David H. Maister, The Trusted Advisor: 20th Anniversary Edition

“It is not enough for a professional to be right: An advisor’s job is to be helpful. David”
― David H. Maister, The Trusted Advisor: 20th Anniversary Edition

“People don’t care what you know until they know that you care.” It”
― David H. Maister, The Trusted Advisor: 20th Anniversary Edition

“To get your advice taken, the client must first believe and feel that you have taken the time to understand their unique situation.”
― David H. Maister, The Trusted Advisor: 20th Anniversary Edition

“The principle here is that the successful advisor assumes responsibility for the proper mutual understanding.”
― David H. Maister, The Trusted Advisor: 20th Anniversary Edition

“a thing so?” to “Why did/didn’t you…?” In coaching, as in advisory, you strive for curiosity, not judgment. Curiosity is the door opener to and a sustainer of intimacy. I”
― David H. Maister, The Trusted Advisor: 20th Anniversary Edition