“The language of reactive people absolves them of responsibility.
Reactive vs. Proactive Voice
"There's nothing I can do" vs. "Let's look at our alternatives"
"That's just the way I am" vs. "I can choose a different approach"
"He makes me so mad" vs. "I control my own feelings"
"They won't allow that" vs. "I can create an effective presentation"
"I have to do that" vs. "I will choose an appropriate response"
"I can't" vs. "I choose"
"I must" vs. "I prefer"
"If only" vs. "I will”
―
Stephen R. Covey,
The 7 Habits of Highly Effective People: Powerful Lessons in Personal Change