“That is, the affective state of dissonance signals a problem and dissonance is reduced so that effective action can occur. To state these ideas less abstractly, consider that most dissonance situations involve a commitment to a chosen course of action. Once an individual commits to a given action, any information inconsistent with that commitment is likely to arouse dissonance and prevent the action from occurring. To maintain the commitment in the face of this inconsistent information, the individual selectively enhances the value of the chosen course of action and reduces the value of the unchosen course of action.”
―
Cognitive Dissonance: Reexamining a Pivotal Theory in Psychology
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