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“If you currently assign tickets randomly to victims on your team, stop. Doing so is extremely disrespectful of your team’s time, and works completely counter to the principle of not being interruptible as much as possible.”

Betsy Beyer, Site Reliability Engineering: How Google Runs Production Systems
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Site Reliability Engineering: How Google Runs Production Systems Site Reliability Engineering: How Google Runs Production Systems by Betsy Beyer
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