“EXPAND PEOPLES’ CAPABILITIES. The fundamentals of this essential behavior don’t change. Even in tough times you can find ways to provide education and training as an investment in the company’s future. Even though promotions may be few and far between in this toxic environment, you can still find ways to stretch and test your people. It goes without saying that you need to do precise, accurate, and candid appraisals, but be sure you are looking for the qualities that matter amid the current turmoil: energy, courage, honesty, integrity, and perseverance. You need people who can roll with the punches, not people who are whiners and naysayers. You also need to rethink which people are more likely to rise to the top in the new environment as your organization’s strategy evolves.”