“Most companies interview candidates something like this: An untrained interviewer leads a job candidate through an unstructured, unplanned conversation. No record is kept of what questions were asked or answered, and the person who ultimately makes the decision to hire the person—or not—sometimes has only a dim understanding of the job skills needed. Despite these flaws, the interviewer has great confidence that he or she can distinguish between good and bad candidates. Unfortunately, research shows that job interviewing is a lot like driving, where 90 percent of adult drivers report that they have “above average” skills.2 The truth is that the typical interviewer learns little useful information for predicting job performance beyond what is available on the applicant’s job application and résumé.”