“Time and again we try to cope with situations using collective instruments that are out of tune. Rather than stopping to tune them, we increase the pace, hire consultants who want to increase productivity by further reducing the time devoted to tuning and practicing, hire new conductors who promise to conduct even faster, and so forth. But the obvious thing to do—to stop and tune the instruments collectively—doesn’t come easily because it requires a shift of the mind to a deeper level of operating.”