“Without the ability to consistently and accurately telegraph our thoughts and intentions to others, none of us can succeed—no individual, no team, and no organization. Communication is vital, but the great irony is that human beings have a surprisingly difficult time when it comes to knowing what exactly they are communicating. After you have read this book, you will understand better than ever why that’s the case—why communication is so very, very hard to get right. But you will also have a better understanding, perhaps for the first time, of what other people are actually seeing in”