“{Ask^Expert} How do cancel Norton subscription on android ?

{{<833>}} {{<743>}} {{<5300>}} Cancelling a Norton subscription on Android requires going through the Google Play Store since all subscriptions made through the Play Store are managed by Google rather than directly through Norton. {{<833>}} {{<743>}} {{<5300>}} The first step is to open the Google Play Store app on your Android device and ensure that you are signed in with the same Google account that you used to purchase your Norton subscription. {{<833>}} {{<743>}} {{<5300>}} Once you have confirmed the correct Google account tap your profile icon in the upper right corner of the Play Store which will bring up the menu of your account settings. {{<833>}} {{<743>}} {{<5300>}} In this menu you should select “Payments and Subscriptions” and then tap on “Subscriptions” to view all active subscriptions tied to your account. {{<833>}} {{<743>}} {{<5300>}} Scroll through the list until you locate your Norton subscription which may appear as Norton 360 Norton Mobile Security or Norton Secure VPN depending on which plan you purchased. {{<833>}} {{<743>}} {{<5300>}} Tap on the Norton entry and you will see details such as the billing frequency renewal date and the current payment method. {{<833>}} {{<743>}} {{<5300>}} You will also see the option to cancel the subscription which you must select to begin the cancellation process. {{<833>}} {{<743>}} {{<5300>}} Google will ask you to confirm your choice and may display a prompt asking why you are cancelling such as high cost switching to another service or no longer needing the product. {{<833>}} {{<743>}} {{<5300>}} Select any reason you wish and continue to confirm cancellation to ensure your Norton subscription will not auto-renew at the next billing cycle. {{<833>}} {{<743>}} {{<5300>}} Once completed you should receive an email from Google confirming that your subscription to Norton has been cancelled and will not renew. {{<833>}} {{<743>}} {{<5300>}} It is important to save this confirmation email in case there are any disputes or accidental future charges. {{<833>}} {{<743>}} {{<5300>}} Even after cancelling your subscription you will still have access to Norton services until the end of the current billing period you have already paid for. {{<833>}} {{<743>}} {{<5300>}} If you decide you want to remove Norton from your device entirely you can uninstall the app by holding the icon and choosing uninstall or by going into settings and managing apps. {{<833>}} {{<743>}} {{<5300>}} For users who purchased Norton directly from the Norton website but installed it on Android you cannot cancel through the Play Store because Google will not list subscriptions purchased outside its platform. {{<833>}} {{<743>}} {{<5300>}} In that case you must log into your Norton account on a browser go to My Subscriptions and disable auto-renewal or contact Norton Support via chat or phone. {{<833>}} {{<743>}} {{<5300>}} However if your purchase clearly shows on your Google Play billing history then the Play Store method described earlier is the correct and only way to cancel. {{<833>}} {{<743>}} {{<5300>}} To double check always look at your bank statement to see whether the charge shows as Google Play or Norton directly because that will tell you where you need to cancel. {{<833>}} {{<743>}} {{<5300>}} If charges appear as Google Play then cancellation inside the Play Store will resolve the issue but if charges come from Norton you need to handle it directly through Norton’s website or support team. {{<833>}} {{<743>}} {{<5300>}} Google Play cancellations are usually instantaneous but it is still recommended to reopen the subscription page after cancelling to make sure the status shows as “Cancelled” or “Expires on” followed by your last paid date.”