“[[Ask-US]] How do Cancel Norton Subscription and Get a Refund ?

{{<833>}} {{<743>}} {{<5300>}} If you want to cancel your Norton subscription and get a refund the first step is to determine where you purchased the subscription because the process is slightly different depending on whether it was bought directly from Norton, through the Apple App Store, the Google Play Store, or bundled with your internet service provider. {{<833>}} {{<743>}} {{<5300>}} If you purchased directly from Norton you need to log in to your account by visiting and entering your email and password. {{<833>}} {{<743>}} {{<5300>}} Once logged in you should navigate to My Subscriptions where all active services and renewal dates are displayed. {{<833>}} {{<743>}} {{<5300>}} In this section you can disable auto-renewal or cancel the subscription entirely which ensures Norton will not charge your card again. {{<833>}} {{<743>}} {{<5300>}} When you attempt to cancel Norton may offer discounts or additional months to encourage you to stay but you must decline if your goal is to receive a refund. {{<833>}} {{<743>}} {{<5300>}} After confirming cancellation your subscription will remain active until the current billing cycle ends but your request for a refund can be submitted immediately. {{<833>}} {{<743>}} {{<5300>}} Norton generally has a 60-day money-back guarantee for most subscriptions meaning if you cancel within 60 days of your original purchase or renewal you are eligible for a full refund. {{<833>}} {{<743>}} {{<5300>}} To initiate the refund you need to contact Norton Support either via live chat on their website or by calling their customer service line. {{<833>}} {{<743>}} {{<5300>}} When speaking with support you will be asked to provide your order number your registered email address and sometimes the last four digits of the credit card charged. {{<833>}} {{<743>}} {{<5300>}} Once verified the representative will process your refund request and you should receive confirmation by email. {{<833>}} {{<743>}} {{<5300>}} Refunds are generally returned to your original payment method within a few business days though in some cases it can take one or two billing cycles depending on your bank. {{<833>}} {{<743>}} {{<5300>}} If you purchased Norton through the Apple App Store you must request a refund directly from Apple because Norton does not control Apple billing. {{<833>}} {{<743>}} {{<5300>}} To do this open the Apple website reportaproblem.apple.com log in with your Apple ID find your Norton subscription purchase and click Request a Refund. {{<833>}} {{<743>}} {{<5300>}} Apple will ask you to provide a reason for the refund and once submitted their team will review your request and process it if eligible. {{<833>}} {{<743>}} {{<5300>}} Similarly if you purchased through the Google Play Store you must request a refund via Google because Norton cannot directly return charges made through Play billing. {{<833>}} {{<743>}} {{<5300>}} On your Android device open the Play Store tap your profile icon select Payments and Subscriptions then tap Norton and choose Cancel Subscription. {{<833>}} {{<743>}} {{<5300>}} After cancelling tap the Help section in the Play Store to request a refund and explain the reason for cancellation. {{<833>}} {{<743>}} {{<5300>}} Google will then review and decide whether your payment qualifies for a refund based on timing and their policies. {{<833>}} {{<743>}} {{<5300>}} If Norton was included with your internet provider’s package you must contact the provider directly to cancel and request a refund because billing is handled by them not Norton. {{<833>}} {{<743>}} {{<5300>}} In all cases it is important to disable auto-renewal first so that you are not billed again while waiting for the refund to be processed. {{<833>}} {{<743>}} {{<5300>}} After cancellation and refund request you should monitor your bank or card statement to verify that the refund has been credited properly. {{<833>}} {{<743>}} {{<5300>}} If y”