“What about customer support? (*Is that 24/7?)
While the platform is always on, live customer support is not always available 24/7 for all issues. Coinbase provides different levels of support depending on the urgency of the problem:
24/7 Live Support: For urgent security concerns, like a compromised account, you can typically access 24/7 phone support to lock your account immediately.
General Inquiries: For most questions, Coinbase offers a robust Help Center with FAQs and articles that are accessible 24/7. Live chat and phone support for non-urgent matters may have specific hours, which can vary by region.
For the fastest and most secure experience, always use the official Coinbase app or website to contact support and avoid any third-party phone numbers.
What May Have Limitations
Bank Transfers: Transactions involving traditional banking systems are subject to standard processing times and may not be immediate.
Live Customer Support: While Coinbase offers 24/7 support through in-app chat and phone, direct assistance from a live agent may have more limited hours or be less immediate, depending on your region and the specific issue, according to The University of Virginia.”