“They’d be responsible for documenting what they learned, and Brent would never be allowed to work on the same problem twice. I’d review each of the issues weekly, and if I find out that Brent worked a problem twice, there will be hell to pay. For both the level 3s and Brent.” I add, “Based on Wes’ story, we shouldn’t even let Brent touch the keyboard. He’s allowed to tell people what to type and shoulder-surf, but under no condition will we allow him to do something that we can’t document afterward. Is that clear?”