“A third mistaken assumption is that computers couldn’t replace humans in jobs requiring emotional intelligence, from therapists to teachers. This assumption depends, however, on what we mean by emotional intelligence. If it means the ability to correctly identify emotions and react to them in an optimal way, then computers may well outperform humans even in emotional intelligence. Emotions too are patterns. Anger is a biological pattern in our body. Fear is another such pattern. How do I know if you are angry or fearful? I’ve learned over time to recognize human emotional patterns by analyzing not just the content of what you say but also your tone of voice, your facial expression, and your body language. AI doesn’t have any emotions of its own, but it can nevertheless learn to recognize these patterns in humans. Actually, computers may outperform humans in recognizing human emotions, precisely because they have no emotions of their own. We yearn to be understood, but other humans often fail to understand how we feel, because they are too preoccupied with their own feelings. In contrast, computers will have an exquisitely fine-tuned understanding of how we feel, because they will learn to recognize the patterns of our feelings, while they have no distracting feelings of their own.”