“When I apologize, I try to make my understanding, my responsibility, and my intention clear. Even if the follow-through is not completely consistent, the exposing itself with no excuses at least gives me--gives us--a chance.

Which is why the first words from me when someone apologizes, often, is, 'For what?' That is the only way the unraveling of accountability, empathy, complicity, and commitment to revision can begin.”