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Amy C. Edmondson

“The desire to halt any error in its tracks, before it disrupts other steps in the process, also reveals an intuitive appreciation of system effects. A single small error can easily compound into a major failure downstream if left uncorrected.”

Amy C. Edmondson, Right Kind of Wrong: The Science of Failing Well
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Right Kind of Wrong: The Science of Failing Well Right Kind of Wrong: The Science of Failing Well by Amy C. Edmondson
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