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Amy C. Edmondson

“I have to ensure that everyone has a voice,” Aaron said when I asked him about his most important responsibility as a team leader. “There were times when it was awesome to have the flight engineer’s opinion, but there were a couple times where he treated his perspective as the end-all be-all.” That was when Aaron intervened. He asked others on the crew to offer their view. “Tom, what do you think?” “Petty Officer Robbins, what about you?” This is an important point about psychological safety: it needs to be cultivated lest crucial voices be lost. Making sure that everyone is heard is not a matter of good manners or inclusivity for its own sake. Rather, it’s what helps to keep an aircraft in the air and to safely land it.”

Amy C. Edmondson, Right Kind of Wrong: The Science of Failing Well
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Right Kind of Wrong: The Science of Failing Well Right Kind of Wrong: The Science of Failing Well by Amy C. Edmondson
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