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Amy C. Edmondson

“First, it made it less likely that nurses—frontline workers with relatively less clout in the hospital hierarchy—would be ignored if they reported an early warning signal about, for example, changes in a patient’s breathing or cognition. RRTs legitimized such calls. Second, even inexperienced nurses felt more secure about speaking up if something about a patient didn’t look or feel right—even a change in mood might be enough.”

Amy C. Edmondson, Right Kind of Wrong: The Science of Failing Well
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Right Kind of Wrong: The Science of Failing Well Right Kind of Wrong: The Science of Failing Well by Amy C. Edmondson
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