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Amy C. Edmondson

“We began to see RRTs as a tool for amplifying ambiguous threats. Just as people speaking to crowds through a megaphone amplify their voice, so do RRTs and Andon Cords amplify ambiguous signals of a complex failure . Amplify does not mean exaggerate; it just helps a quiet signal be heard.”

Amy C. Edmondson, Right Kind of Wrong: The Science of Failing Well
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Right Kind of Wrong: The Science of Failing Well Right Kind of Wrong: The Science of Failing Well by Amy C. Edmondson
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