
“Mulally argued that transparency increased performance pressure. “You can imagine the accountability!” he exclaimed in an interview, presenting a hypothetical scenario to clarify: “Are you going to be red on an item, and then are you going to go through the week and come back and say to all your colleagues, ‘I was really busy last week, I didn’t have a chance to work on that.’ ” Mulally understood that blameless reporting does not mean low standards, nor does it lower the pressure to get the job done. Quite the opposite. With greater transparency comes a sense of mutual accountability, which drives people to solve problems together.”
―
Right Kind of Wrong: The Science of Failing Well
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