“Once you’ve answered this question for yourself, replace a quick response with one that takes the time to describe the process you identified, points out the current step, and emphasizes the step that comes next. I call this the process-centric approach to e-mail, and it’s designed to minimize both the number of e-mails you receive and the amount of mental clutter they generate. To better explain this process and why it works consider the following process-centric responses to the sample e-mails from earlier: Process-Centric Response to E-mail #1: “I’d love to grab coffee. Let’s meet at the Starbucks on campus. Below I listed two days next week when I’m free. For each day, I listed three times. If any of those day and time combinations work for you, let me know. I’ll consider your reply confirmation for the meeting. If none of those date and time combinations work, give me a call at the number below and we’ll hash out a time that works. Looking forward to it.” Process-Centric Response to E-mail #2: “I agree that we should return to this problem. Here’s what I suggest… “Sometime in the next week e-mail me everything you remember about our discussion on the problem. Once I receive that message, I’ll start a shared directory for the project and add to it a document that summarizes what you sent me, combined with my own memory of our past discussion. In the document, I’ll highlight the two or three most promising next steps. “We can then take a crack at those next steps for a few weeks and check back in. I suggest we schedule a phone call for a month from now for this purpose. Below I listed some dates and times when I’m available for a call. When you respond with your notes, indicate the date and time combination that works best for you and we’ll consider that reply confirmation for the call. I look forward to digging into this problem.” Process-Centric”