“Faced with these numbers, and the economic reality they clarify (it’s incredibly wasteful, for example, to pay a highly trained professional to send e-mail messages and attend meetings for thirty hours a week), a boss will be led to the natural conclusion that you need to say no to some things and to streamline others—even if this makes life less convenient for the boss, or for you, or for your coworkers. Because, of course, in the end, a business’s goal is to generate value, not to make sure its employees’ lives are as easy as possible.”