“So, if you’re not focused on behaviors—rewarding the ones you like and punishing the ones you don’t like—how will your child’s behavior improve? By focusing instead on the expectations your child is having difficulty meeting. I’ll be referring to those unmet expectations as unsolved problems and, in this book, you’re going to learn how to solve them. Solving problems is a task ill-suited to time-outs, stickers, berating, lecturing, ignoring, taking away privileges, sending a child to his room, spanking, and a lot of other things caregivers do with the best of intentions. Once a problem is solved, it doesn’t cause concerning behavior anymore.”