“Introspection doesn’t always improve self-awareness”

For example, after an uncharacteristic outburst at an employee, a new manager may jump to the conclusion that it happened because she isn’t cut out for management, when the real reason was a bad case of low blood sugar.

Consequently, the problem with asking why isn’t just how wrong we are, but how confident we are that we are right.18 The human mind rarely operates in a rational fashion, and our judgments are seldom free from bias. We tend to pounce on whatever insights we find without questioning their validity or value, we ignore contradictory evidence, and we force our thoughts to conform to our initial explanations.”