“So many professionals advised us to use the system of time-outs and punishments and rewards, and it all seemed so logical. And they quoted impressive data, like a ninety percent reduction in difficult behavior. Who wouldn’t want that? But I didn’t see the bigger picture. We don’t want to ‘craft our child’s behavior’ . . . we want to help our son develop into a good person. We want to understand him, to help him with the things that feel bad to him. It never occurred to me that our earlier approach was actually making our problems worse. This is so important for parents to know.”