“The other factor in regaining trust after it’s been broken is a practical one: a track record. If someone breaks your trust, words are nice; but you then need to see a consistent track record of improved behavior. Only then can you begin trusting that the cheater’s values are now aligned properly and the person really will change. Unfortunately, building a track record for trust takes time—certainly a lot more time than it takes to break trust. And during that trust-building period, things are likely to be pretty shitty. So both people in the relationship must be conscious of the struggle they’re choosing to undertake. I use the example of cheating in a romantic relationship, but this process applies to a breach in any relationship. When trust is destroyed, it can be rebuilt only if the following two steps happen: 1) the trust-breaker admits the true values that caused the breach and owns up to them, and 2) the trust-breaker builds a solid track record of improved behavior over time. Without the first step, there should be no attempt at reconciliation in the first place. Trust is like a china plate. If you break it once, with some care and attention you can put it back together again. But if you break it again, it splits into even more pieces and it takes far longer to piece together again. If you break it more and more times, eventually it shatters to the point where it’s impossible to restore. There are too many broken pieces, and too much dust.”