“There has not been a piece of technology designed to save labor that has not increased labor. Word processors allow you to do what your secretary used to do for you. The Internet, BlackBerries, iPhones, yes they keep you tethered, but that's not the main problem. It's that along with increasing personal productivity, they increase the expectation of productivity. It no longer becomes a bonus to do the work of one and a half men, but the norm. And then when everyone’s working at one hundred and fifty percent capacity, they can fire a third of the workforce and still maintain output.”