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Carol Tavris

“Fortunately, dissonance theory also shows us how a person’s generous actions can create a spiral of benevolence and compassion, a “virtuous circle.” When people do a good deed, particularly when they do it on a whim or by chance, they will come to see the beneficiary of their generosity in a warmer light. Their cognition that they went out of their way to do a favor for this person is dissonant with any negative feelings they might have had about him. In effect, after doing the favor, they ask themselves: “Why would I do something nice for a jerk? Therefore, he’s not as big a jerk as I thought he was—as a matter of fact, he is a pretty decent guy who deserves a break.”

Carol Tavris, Mistakes Were Made (But Not by Me): Why We Justify Foolish Beliefs, Bad Decisions, and Hurtful Acts
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Mistakes Were Made (But Not by Me): Why We Justify Foolish Beliefs, Bad Decisions, and Hurtful Acts Mistakes Were Made (But Not by Me): Why We Justify Foolish Beliefs, Bad Decisions, and Hurtful Acts by Carol Tavris
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