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“It is far more common to distort the problem or dismiss it, however, than respect the problem and plan strategy for it.”

Holly Weeks, Failure to Communicate: How Conversations Go Wrong and What You Can Do to Right Them
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Failure to Communicate: How Conversations Go Wrong and What You Can Do to Right Them Failure to Communicate: How Conversations Go Wrong and What You Can Do to Right Them by Holly Weeks
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