“If you couldn’t count on this quick response time you’d instead have to do more advance planning for your work, be more organized, and be prepared to put things aside for a while and turn your attention elsewhere while waiting for what you requested. All of this would make the day to day of your working life harder (even if it produced more satisfaction and a better outcome in the long term). The rise of professional instant messaging, mentioned earlier in this chapter, can be seen as this mind-set pushed toward an extreme.”