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Adam M. Grant

“There’s a fourth technique of motivational interviewing, which is often recommended for the end of a conversation and for transition points: summarizing. The idea is to explain your understanding of other people’s reasons for change, to check on whether you’ve missed or misrepresented anything, and to inquire about their plans and possible next steps.”

Adam M. Grant, Think Again: The Power of Knowing What You Don't Know
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Think Again: The Power of Knowing What You Don't Know Think Again: The Power of Knowing What You Don't Know by Adam M. Grant
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