“He emphasized that there is a difference between the chain of command and the chain of communication, and that the difference represents a healthy cross-pressure. “I warned them, I’m going to communicate with all levels of the organization down to the shop floor, and you can’t feel suspicious or paranoid about that,” he said. “I told them I will not intercept your decisions that belong in your chain of command, but I will give and receive information anywhere in the organization, at any time. I just can’t get enough understanding of the organization from listening to the voices at the top.”