
“For innovative questioning to gain traction, there has to be a willingness throughout the company to build on ideas, to keep the tone of questioning generally positive (à la appreciative inquiry), and to use language that is open and inclusive (How might we?). Responding to exploratory questions with highly practical ones (How much will it cost? Who’s going to do all this new work? What happens if the idea fails?) can have an important place in the discussion, but not necessarily at the early stages. Part of building a culture of inquiry is teaching people to defer judgment while exploring new ideas and big questions. This is necessary because many of46 us are conditioned to react to questions by trying to answer them too quickly or by countering them “devil’s advocate” style.”
―
A More Beautiful Question: The Power of Inquiry to Spark Breakthrough Ideas
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