J
J asked:

Is this really a memoir? Or is it a crafted fictional work?

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Asia Groves It is a work of fiction, but Sayaka Murata was inspired by her own experience working in a convenience store, so I assume it has some autobiographical influence.
Margaret Grant Definitely fiction.
John Dishwasher This is fiction. While working in a convenience store Murata obviously came to see the place as a metaphor for the whole of society itself. And then she built a story around the ultimate convenience store worker, who is actually, metaphorically, the 'ulitmate servant' of society. This is how I read it, anyway. My review explores this idea more fully.
Julia Lederman I would be interested in the author's answer to this question. I speculate that in her work at convenience stores, perhaps she met a co-worker (or several) who inspired her to create the character of Keiko.
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