Tinker
asked
Penelope Douglas:
Hi Penelope! I´ve just bought your new book on iTunes and i´ve just received a 35 page book.I would like to let you know the issue.Just in case you didn't´t know about it.And also i´m wondering when you are fixing it.? Thanks xoxo.
Penelope Douglas
Hey!
Yes, I just heard. Unfortunately iTunes is sending out the wrong file, and I'm about to cry.
When I did pre-orders a few months ago, I loaded a placeholder file (authors usually load chapter 1, because we have to have something in there), and then we replace it with the final, completed version before the release. I replaced it yesterday and hit PUBLISH. They failed to send out the correct file, though.
They won't issue you a refund at my request. They want to hear from the customer. If you contact them via email or phone, they will happily get you a refund, and you can redownload the book. I am so sorry for the inconvenience. This was not supposed to happen. I've taken the book off iTunes, and I'm starting a new listing from scratch, so that should solve the problem. I'll post the new link when it's live.
Amazon is fine if you have a Kindle app, though!
xoxo
Yes, I just heard. Unfortunately iTunes is sending out the wrong file, and I'm about to cry.
When I did pre-orders a few months ago, I loaded a placeholder file (authors usually load chapter 1, because we have to have something in there), and then we replace it with the final, completed version before the release. I replaced it yesterday and hit PUBLISH. They failed to send out the correct file, though.
They won't issue you a refund at my request. They want to hear from the customer. If you contact them via email or phone, they will happily get you a refund, and you can redownload the book. I am so sorry for the inconvenience. This was not supposed to happen. I've taken the book off iTunes, and I'm starting a new listing from scratch, so that should solve the problem. I'll post the new link when it's live.
Amazon is fine if you have a Kindle app, though!
xoxo
More Answered Questions
Sabika Haider
asked
Penelope Douglas:
Hello to the best author I know. ❤️ I love you and you work! I can definitely say that fall away series is my all time favourite and I keep reading them again and again. The best thing is with such amazing hot love story for which we all reader die for there is also a touch of togetherness, warmth and love of friends and family. I just completed Next To Never. And I cant wait for Quinn, Daylans and Hunter stories.?
A Goodreads user
asked
Penelope Douglas:
Will there be more Jared and Damon scenes in the hellbent series and possibly Will, Kai and Michael too? And is it a lot? And other than this interaction if it happens will we see these guys and Mischa again? I recall you mentioned somewhere that there was no current plan for a sequel series for them?
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