Tinker
asked
Penelope Douglas:
Hi Penelope! I´ve just bought your new book on iTunes and i´ve just received a 35 page book.I would like to let you know the issue.Just in case you didn't´t know about it.And also i´m wondering when you are fixing it.? Thanks xoxo.
Penelope Douglas
Hey!
Yes, I just heard. Unfortunately iTunes is sending out the wrong file, and I'm about to cry.
When I did pre-orders a few months ago, I loaded a placeholder file (authors usually load chapter 1, because we have to have something in there), and then we replace it with the final, completed version before the release. I replaced it yesterday and hit PUBLISH. They failed to send out the correct file, though.
They won't issue you a refund at my request. They want to hear from the customer. If you contact them via email or phone, they will happily get you a refund, and you can redownload the book. I am so sorry for the inconvenience. This was not supposed to happen. I've taken the book off iTunes, and I'm starting a new listing from scratch, so that should solve the problem. I'll post the new link when it's live.
Amazon is fine if you have a Kindle app, though!
xoxo
Yes, I just heard. Unfortunately iTunes is sending out the wrong file, and I'm about to cry.
When I did pre-orders a few months ago, I loaded a placeholder file (authors usually load chapter 1, because we have to have something in there), and then we replace it with the final, completed version before the release. I replaced it yesterday and hit PUBLISH. They failed to send out the correct file, though.
They won't issue you a refund at my request. They want to hear from the customer. If you contact them via email or phone, they will happily get you a refund, and you can redownload the book. I am so sorry for the inconvenience. This was not supposed to happen. I've taken the book off iTunes, and I'm starting a new listing from scratch, so that should solve the problem. I'll post the new link when it's live.
Amazon is fine if you have a Kindle app, though!
xoxo
More Answered Questions
Ramona Popescu
asked
Penelope Douglas:
Hi Penelope! First.. your books are amazing and let me tell you that Bully was one of the first books I've read sincer getting a Kindle.. and thanks to you the Romance genre became my fav. Question: do you consider writting a book from a 3 rd person narrative perspective? Would that be a challange? kisses! Ramona
Laura C. Savage
asked
Penelope Douglas:
Hey Pen, quick comment & a question :D First, as an aspiring writer myself, you are a HUGE inspiration to me. I've read everything you've written (except Misconduct - I'm halfway through!) & love your writing/style, so thank you for inspiring me <3 Also, how many books are you planning for the spin-off? One for each kid? Or will Dylan be sharing a book with whomever her love is? *cough* Hunter *cough* haha :p
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