Tinker
asked
Penelope Douglas:
Hi Penelope! I´ve just bought your new book on iTunes and i´ve just received a 35 page book.I would like to let you know the issue.Just in case you didn't´t know about it.And also i´m wondering when you are fixing it.? Thanks xoxo.
Penelope Douglas
Hey!
Yes, I just heard. Unfortunately iTunes is sending out the wrong file, and I'm about to cry.
When I did pre-orders a few months ago, I loaded a placeholder file (authors usually load chapter 1, because we have to have something in there), and then we replace it with the final, completed version before the release. I replaced it yesterday and hit PUBLISH. They failed to send out the correct file, though.
They won't issue you a refund at my request. They want to hear from the customer. If you contact them via email or phone, they will happily get you a refund, and you can redownload the book. I am so sorry for the inconvenience. This was not supposed to happen. I've taken the book off iTunes, and I'm starting a new listing from scratch, so that should solve the problem. I'll post the new link when it's live.
Amazon is fine if you have a Kindle app, though!
xoxo
Yes, I just heard. Unfortunately iTunes is sending out the wrong file, and I'm about to cry.
When I did pre-orders a few months ago, I loaded a placeholder file (authors usually load chapter 1, because we have to have something in there), and then we replace it with the final, completed version before the release. I replaced it yesterday and hit PUBLISH. They failed to send out the correct file, though.
They won't issue you a refund at my request. They want to hear from the customer. If you contact them via email or phone, they will happily get you a refund, and you can redownload the book. I am so sorry for the inconvenience. This was not supposed to happen. I've taken the book off iTunes, and I'm starting a new listing from scratch, so that should solve the problem. I'll post the new link when it's live.
Amazon is fine if you have a Kindle app, though!
xoxo
More Answered Questions
Nameless Creature
asked
Penelope Douglas:
You just made my whole year. Thank you so much for writing such amazing stories. I was your fan after reading Bully, but then I fell in love with Falling Away💜Juliet's character made me change my perspective about life. I love Devil's Night series, I was able to go through 2020 because of Hideaway, Banks and Kai are so close to my heart💜 I am so grateful you choose to be a Writer💜?
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